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Top 10 stuff/s linked with Call Center Agents in the Philippines.






Aside from “Thank you for calling!”. What else do you know about the culture of Call Center Agents?

Yosi break by Simple Fox, on Flickr. This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License
1.      Cigarettes- Yosi or simply cigar is one of the famous things associated with call center agents. Majority of the people working in BPO companies went after the power of this nicotine just to survive their entire stressful eight hours night of shift. Moreover, YOSI Break is famous – it is a 15min break every 2 hours.


           It is bad for the health yet considered as agent’s best friend or simply stress-reliever.

Starbucks Coffee Shop by hilton.com This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License

2.      Starbucks Coffee - Starbucks is the coffee icon people either love or love to hate. But in a call center industry it is part of everyday routine to handle a cup of coffee with Starbucks’s logo. You are not a call center agent if you are not aware what a Starbuck coffee is.


Call Center Agents High Risk of HIV in Philippines
Call Center Agents High Risk of HIV in Philippines by pinoy-md.com This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License

3.      HIV - Because of bad propaganda HIV is associated with call center agents. And not surprisingly, due to a liberated culture of this environment, it is easy to look for multiple partners. Since 2003, when the growth of call center industry increased, is the connotation of a modern living towards the people within the industry.


High-End Gadgets
High-End Gadgets by www.ibtimes.co.uk This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License


4.      High End and latest Gadgets- Because of the high salary, call centers agents are capable of buying high-end and latest gadgets. In fact, inside the production, high end and latest gadgets are given for free to those top performing agents as form of incentives (esp. sales account).


call center agent
Fashionable Dresses by nina on Flickr. This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License 

5.      Fashionable Dresses – Since Philippine BPO industry doesn’t required agents to wear corporate attire, it is advantage to all workers to express their selves in fashion. Agents are free to choose what they want to wear therefore fashion is linked to call center agents – from jackets, shoes, jeans and etc.


Irrate Call Center Agent backporchsoftware.com This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License 

6.      P.I. – Mocking or using profane words inside the industry is normal to agents. No matter how professional you are and how smart you are on your Personality Development Subject during college, you can’t avoid saying these words due to innumerable stressful callers you received. This is a normal response of an agent to release tension.
Recreational Drugs by usapangpamilya.com  This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License 
7.      Recreational Drugs – Sleep deprivation due to an abnormal body clock, agents tends to get an instant partner just to survive for living-so called recreational drugs, just to get an instant energy. Companies become aware of the said issue and now require a drug test as part of pre-employment and annual examination for regular employees.


Bekimon is a call center agent and now  a newscaster by  www.missosology.info

8.      Gays and Lesbian- Good thing about this industry, they are advocate of diversity– there is no room for discrimination (gender or race). Not surprisingly, gays and lesbian exist and excel in this field. In fact, they were recognized.

Bad Debts by wikihow  This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License
9.      Bad Debts- Credit Cards, Salary Loans, Lending, ATM Pawning, Installment from various direct selling (Natasha, Avon, Boardwalk) name it and you will capture the attention of a call center agent. Agents are living beyond the trends as a way of compensating themselves unconsciously they’re existing beyond their limits.
Time by   proprofs.com This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License

10.  Instant Everything – Before you enter this kind of atmosphere, be prepared to a fast pacing environment wherein everything is instant. Instant foods are primary need of an agent like noodles, coffee and etc. Therefore, if you want an instant death - work in a BPO Company.


Truly BPO Industry plays a huge role in Philippine Economy. Call center is not considered as white collar job despite of an air-conditioned workplace -yet expert called it as a sweat shop. But with those stuffs linked to all night crawlers – being an agent is not an easy job. We might judge them what our eyes perceived but you’ll never understand them unless you go beyond this.


OFWs were tagged as a Modern Heroes and so the Night Crawlers are now labeled as Bayaning Puyat


Jonathan D. Orbuda, an Economics graduate and now an occasional motivational speaker, was a writer way back in college, when he served as a section editor (2007-2008) of The Pillar Group of Publications. But beyond this, he established a blogsite detailing traveling sans (much of the) frills. Since finishing his schooling, he already worked for a bank and the BPO industry, among others. But his burning passion remains writing, and so he now travels as much as he can to discover what this world (and life) has to offer. As he keeps stressing: “Live life the most out of it ” You can email him atilovetansyong(at)gmail(dot)com for any concern , or connect him at Google+ 

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